Slow moving, progress was hard to make, promotion opportunities limited, Being able to work from home during the pandemic was nice. We're very sorry to hear about your negative experience with us, Kelly. To top that off they have dinged my credit several times even after they new the local usps mail was having delayed issues due to covid 19 and my check was lost , i had to stop payments on it and reissue a new check . Training was amazing. Until their Alaska USA ATM ate $20 of mine. Bad corporate culture. Please email memberservice@alaskausa.… with a good contact number so one of our team members can reach out to you directly. I'm many months into my loan with them and I just found out that they still had an incorrect address and no phone number for me. My experience at Alaska USA was cut short however it was a pleasure being able to wake up everyday and love going into work. Please visit https://go.alaskausa.org/covid-19 for updates. Thank you! In a typical day at work I take over 100 calls, helping members with their banking needs. But I have to say, Alaska USA is number one in my book. She tried to discourage me from talking to him and said he was assisting another customer, so I asked if I could hold on line until he was finished. have some great rates, no doubt on that,,but their way to assist you when you call in their c.s is freaking stupid, needed help to reset my online banking password, and this is how it went first you callo, Hi Angel, We’re sorry to hear that we did not meet your expectations and apologize for the long wait to speak with a representative. At this point I don't trust they will do the right and proper thing and so I'm closing my accounts there. Secondary Operations and Data Center in the Phoenix area. 6/4/2020We’re sorry to hear about your negative experience with us and we understand your frustration with the long wait during these times. We're sorry to hear that this happened to you, Cody. We're sorry to hear that we didn't meet your expectations, Peter. Please call our Member Service Center at 800-525-9094 with your suggestions or send us an email at memberservice@alaskausa.…. I discourage anyone from opening an account with this credit union. FRUAD! Money hungry branch and not military friendly at all. The ding on my credit went from 750 to 649. Thank you for your review. Loved meeting new members though. It was very unprofessional and gives a very bad look on the company especially at a supervisor position. We'd like to learn more about your negative experience with us so we can help. We truly value your membership and we hope you don't go! Please send a direct message or an email to memberservice@alaskausa.… with your contact information so we can have a member of our management team investigate the situation.Regarding your request to waive a late mark on your credit, the credit union is obligated to comply with the requirements of the Fair Credit Reporting Act, in which we are required to accurately report borrower's payment history to credit reporting agencies. How many sick days do you get per year? Please email memberservice@alaskausa.… with a good contact number and one of our team members can reach out to you. I was on hold 3 hours yesterday for a simple insurance quote. That. I opened an account two months ago because I prefer to use a smaller CU and avoid the larger banks; I believe in helping small businesses and AUSAFCU was one such business. We apologize for your experience, and we'd like to further review the interaction with our representative. Please private message us with a phone number where a member of our management team may contact you. If you ever get bored at one position there are many opportunities to change within the organization. Ppl there were very helpful. We apologize for your experience, and we'd like to further review the interaction with our representative. Comment from Brett P. of Alaska USA Federal Credit Union. 49 other reviews that are not currently recommended. Use ScamPulse to make a complaint. Keep up the … Worst bank I've ever dealt with. I've left Alaska for Outside, and in the process I canceled most of my accounts with, Sorry people have had trouble, I would suggest read the disclosures so you know the. Otherwise, I'd never come here. If you still need assistance with your account, please send a good contact number to our Member Service Center at, We're sorry to hear that we did not meet your expectations, Pel. Read employee reviews and ratings on Glassdoor to decide if Alaska USA is right for you. A special thank you to Roland Pilapil, Area Vice President of High Desert and Inland Empire, for accepting this award on the behalf of the company! We do process bank-to-bank wire transfers and do not charge a fee to mail a check from your account to you. We have been truly experiencing higher call volumes as members choose to access their accounts over the phone. Fun people to work with but some managers micromanage. I've needed to get check print outs from previous transactions and found the tellers to be nice and friendly. have some great rates, no doubt on that,,but their way to assist you when you call in their c.s is freaking stupid, needed help to reset my online banking password, and this is how it went first you callo1-Enter account number (that is not the same as your c.card number) did not know that2-talk to 1st lady and giver her my info and answer 3-5 stupid security questions, and then you tell her what you need and she transfers you3-transfer to another dept.

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