The access door jammed and we had to get in and out through the driver and passenger door. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Create Alert ← What’s this? The so called Manger had not even communicated to her staff that we had a major breakdown. It was truly embarrassing for us. On top of this, the amount of other problems we had with the vehicle was unbelievable. Such a shame given the quality of the vehicle and the fun we had. The Cairns depot staff still took over 1 hour to get us on the road and the van's batteries had not been charged. Just how much interior space is added by fitting the extra axle is quite amazing, and I gathered from their comments the Explorer design team were surprised, too. The biggest negative re Britz is their deposit policy. We hired several vehicles whilst in Australia, including a 4x4 for self driving on Fraser Island where the risk of damage is high..... All the rental companies required a security deposit, but Britz is the ONLY company that actually charged the full deposit to our credit card at time of vehicle collection. The Manager made us feel like we were putting her out as she had to spend an hour trying to work out how they were going to get us back to Perth in time for us to go back to work on Wednesday. To review the Tripadvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html. It should contain most of the external camping essentials – hoses, power leads and the like. We are locals, what if this had of happened to people from overseas? Logic might suggest the shower door cubicle faces the side, but it actually faces the rear. We rented a Mighty Jackpot vehicle, which was fine. The layout made it very tricky to get a decent bathroom photo but, more practically, it did seem to be a workable arrangement. One caravan park manager threatened to kick us out if we continued to use the camper. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-73905319', '');}, 'log_autolink_impression');Australia previously but never with this company. I had looked at all of the caravan rental companies in Australia. On top of that they add a $100 credit card admin fee (that won't be refunded if you pay the security with Amex). ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-60451977', '');}, 'log_autolink_impression');Australia. As I noted in my opening comments, it’s hard not to be impressed by Explorer’s Discovery, both inside and out. She was shocked as to the state of the van considering it was supposed to be under 2 years old. The sleeping bags provided were very cheap and thin and I had to replace seven curtain rings as there was so many missing. The Manager made us feel like we were putting her out as she had to spend an hour trying to work out how they were going to get us back to Perth in time for us to go back to work on Wednesday. Cue an $18 gas fee. She believed that we were rightfully entitled to compensation but did not have the authority to agree to this, she would follow up with the manager. We hired several vehicles whilst in Australia, including a 4x4 for self driving on Fraser Island where the risk of damage is high..... All the rental companies required a security deposit, but Britz is the ONLY company that actually charged the full deposit to our credit card at time of vehicle collection. Thin and i had looked at all of the caravan rental companies in Australia Guidelines please! 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