Need help resolving a complaint, or advice about your account? It’s easy to get free, independent advice so that you “Know your rights” as an energy consumer. Please send us an email at support@togetherenergy.co.uk. Our Customer Care team are trained to fix any problems relating to Solar. Voice your opinion today and hear what 8312 customers have already said. You get in touch and tell us why you aren’t happy, Our customer service team will do everything they can to resolve your complaint, If the problem can’t be resolved, your case will be passed to our Escalated Complaints Team. I keep getting cut off on the telephone, and the e-mail address the company gave my cannot be found. At any stage of your complaint you can get clear, free and impartial advice on your energy account from Citizens Advice by calling 03454 040506 (03454 040505 Cymraeg). If you’re not happy with how we’ve handled things you can ask for your complaint to be reviewed by a senior manager. Our step by step videos show you how to pay your bill, give us a meter reading plus lots more. I am trying to get in touch with my energy provider, Together Energy. Contact details: Address: Financial Ombudsman Service, Exchange Tower, London E14 9SR, Email: complaint.info@financial-ombudsman.org.uk. Alternatively, fill out the Citizens Advice Consumer Service Web Form. You can contact us using one of the options below: - Call us on 0345 366 5981 - we're here to discuss all your concerns from 8am-6pm, Monday-Friday, - Write to us at: Solar Support Team, E.ON Energy Installation Services Limited, Westwood House, Westwood Way, Westwood Business Park, Coventry CV4 8LG. Our Customer Charter sets out our promises to you. 2.4. togetherener gy.co.uk. Unless you’re a new user, you should already have a username and password set up. A complaint is any contact from, or on behalf of, a customer or potential customer who is not satisfied with any part of our service.Â. Doing all we can t… Skip to main content. Our response could include some or all of these: 1. 100119879. Ask us – we’ll do our best to resolve your enquiry, and if we can’t we’ll make a promise as to when we can. If your query is complicated or has lots of dimensions attached to it, we could take as long as 8 weeks to resolve. Any decision made by the Ombudsman is binding on our company, so if you agree with what they have decided, we will implement it. 0333 150 1699 support@togetherenergy.co.uk. We give all of our customers access to friendly call centre staff to deal with any issues that may arise. We started publishing detailed complaints data in March 2012, as we believed that it was important customers could see how their supplier dealt with problems. Tariffs Terms Privacy Complaints Policies Additional Help. Where you've been dissatisfied with any level of service, or you've raised a complaint, you can expect an apology, a full explanation, the steps we are taking to put things right and, where appropriate, compensation or a goodwill gesture. You can contact Citizens Advice at any point and it's easy to get free, independent and impartial advice as an energy customer. Statement of Investment Principles of OVO Energy Group of the Electricity Supply Pension Scheme (SSE Hydro Section), Statement of Investment Principles of OVO Energy Group of the Electricity Supply Pension Scheme (SSE Section). I keep getting cut off on the telephone, and the e-mail address the company gave my cannot be found. Customer Service: 0333 150 1699 9am-5pm Monday to Friday, Sales and Renewals: 0141 370 4617 9am-5pm Monday to Friday, Address: Erskine House, North Avenue, Clydebank, Scotland, G81 2DR Email: support@togetherenergy.co.uk. For complaints relating to Feed-in Tariff, call 0345 301 4884 or email us at FiTenquiries@eonenergy.com. Companies House Companies House does not verify the accuracy of the information filed (link opens a new window) Sign in / Register. How many we get and how quickly we sort things out. 2019 Q1 Complaints Report. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Together Energy Reviews 8,312 • Poor . I have called the call centre twice and on both occasions, I have been very impressed by the speed at which it was answered (there was no hold or automatic option menu – I hope that as they grow they can keep this), Tariffs Terms Privacy Complaints Policies Additional Help. Please tell us what’s wrong and why you believe it’s our fault. Read David's experience of Together Energy, and other reviews on A Spokesman Said. Post: Utilities ADR, 12-14 Walker Ave, Stratford Office Village, Wolverton Mill, Milton Keynes MK12 5TW. We don’t. If we have let you down and not responded satisfactorily, here is how we handle complaints. Call us on 0345 303 3020. Write a review. In this, we’ll explain that we haven’t been able to sort the issue out to your satisfaction, recap what’s happened, and give you contact details for the Energy Ombudsman.

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