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Terres Nordiques Special Terms & Conditions

 

The General Terms and Conditions and Special Terms and Conditons and the information on Terres Nordiques – Explore Sweden homepage regulate the contract between the traveller and Terres Nordiques – Explore Sweden. The General Travel Terms and Conditions have been adopted in agreement with Konsumentverket (the Swedish Consumer Agency) in Sweden. In those cases where the general and specific conditions are in dispute, the specific conditions will apply. You should read the General Terms and Conditions for Package Tours and then read the Special Terms and Conditions for Terres Nordiques – Explore Sweden below.

 

When you buy a trip through Terres Nordiques – Explore Sweden it is the Swedish "travel package law" (paketreselagen) and "travel guarantee law" (resegarantilagen) which are applicable. Terres Nordiques – Explore Sweden have placed their travel guarantee with Legal, Financial and Administrative Services Agency ("Kammarkollegiet") to protect you, the customer. This guarantee means, amongst other things, that the traveller has the right to compensation for cancelled or terminated trips in the event that Terres Nordiques – Explore Sweden becomes insolvent or goes bankrupt. Application for compensation must come to the Swedish Travel Guarantees Committee (Resegarantinämnden) at the latest 3 months after the trip’s cancellation or termination. Contact Kammarkollegiet for more information on + 46 (0) 8 700 08 00.

 

A contract is made when we accept your booking & send a confirmation including an invoice back to you.

 

1.      Booking

1.1- Before making any booking, carefully read our details about the program to make sure that the trip you are looking at meets your expectations and that you are able to take fully part of all the activities included in it. Of course, in case of any doubts or if you have further questions, you can contact us.

1.2 – Call us or send us an email to check availability. For any inquiry by email we will answer within 48h. We will make a 4 to 5 day- pre-booking, thus allowing you to complete the booking form emailed to you.

1.3 – Send us by post (or email us scanned) your booking form signed after you have read carefully our terms & conditions. A bank transfer deposit of 20% with a minimum of 500 Sek (or full payment for any booking less than 30 days before departure or if the trip duration is 4 days or less) will be necessary to confirm this booking. Our prices are in SEK (Swedish kronor). We indicate prices in €, £ and US$. If you wish to make payment in currency other than SEK, please inform us, so that we can give you the day rate. In that case, full payment on booking with us is requested.

1.4 – We will send you a confirmation of your booking with a receipt of the amount of your deposit by email.

1.5 – Final confirmation: Some trips require a minimum number of participants to be guaranteed. We will only be able to confirm your trip once this minimum is reached. We will inform you as early as we can and no later than 21 days prior to departure.

1.6 – Without further notice, we should receive full payment 30 days prior to the departure date. For any booking less than 30 days before departure, full payment will be requested.

1.7 - No later than 10 days before the trip starts, you will receive some final information such as place and time of meeting, useful contacts and vouchers when needed…

 

2.      Payment

Without reminder from us, the balance is to be paid by bank transfer 30 days prior to departure. If the booking is done within 30 days of the tour departure and if the tour duration is 4 days or less, full amount of the trip price is required at once.

If the full amount is not paid on time, TERRES NORDIQUES-Explore Sweden reserves the right to treat the booking as cancelled without any refunds. In that case, cancellation charges will apply as per section 9.

Please follow theses instructions for payment by bank transfer.

- For payment within Sweden in SEK use bankgiro n° 714 - 8497

- For payment from other countries make a bank transfer to: Terres Nordiques AB

IBAN: SE53 5000 0000 0521 1101 0456

SWIFT/BIC: ESSESESS

Please ensure that all payments and transfers are free of all bank charges and transfer fees.

We always quote in Swedish Kronor - SEK. We accept payment in other currencies (€, US$, £,…). In that case we will use the exchange rate at the date of our booking confirmation and the price will appear on your invoice. In that case we will ask you full payment at once.

3.      Price

On the website, the published prices are per person in SEK-Swedish Kronor and costs are dated 1st January 2014. Estimated prices in foreign currency are shown in our website & on downloaded version of our programme giving the date of the exchange rate.

Once you have booked, but no later than 21 days before departure date, we reserve the right to alter the published price of any tour due to costs variation, currency fluctuations and government action. During this period, we will absorb any surcharge up to 2%. We will charge any surcharge exceeding 2%. On the other hand, we will not make refunds if amount of reduction cost are less than 2%.  But we will refund all amounts exceeding 2%. Once we have informed you of the price modification, if you refuse to pay the difference within 7 days after the new invoice was sent to you, we will consider this as a cancellation from you. Cancellation charges will then apply as in section 9.

 

4.      Booking your own travel tickets

Until Terres Nordiques – Explore Sweden has not confirmed the trip, no later than 21 days before departure, when booking your domestic or international trains or flights to your meeting destination, make sure you can change & cancel without any fees. We are not responsible for any non refundable expenses you incur until our trip is guaranteed.

 

5.      Booking changes or cancellation by Terres Nordiques

We hope that we will not have to make any change to your trip but, since it may be planned many months in advance, we sometimes do need to make changes. We reserve the right to do this at any time. We will let you know about any important change as soon as we can, if there is time before your departure. A final trip itinerary (sent about two weeks before the beginning of your trip) will show the latest confirmed timings, but still some variations may occur. Most of these changes are minor and we will advise you at the earliest possible date, but we are not obliged to do so nor are we to pay you any compensation.

 

When a change is a major change, we will advise you as soon as possible. You will then have the choice of accepting the change, taking an alternative trip (and where this is of a lower price we will refund the difference), or withdrawing from the contract and accepting a full refund of all monies paid. Major changes are cancellation due to underbooking or events beyond our control.

5.1 Underbooking: To guarantee our tours, a minimum number of booking is needed as specified in our published programme. If not, Terres Nordiques can cancel the trip. You will be informed no later than 21 days before departure (or 14 days for trip of 4 or less days). We will refund you the total amount paid so far, and participants will not be able to claim any specific compensation. However, we will always offer you alternative trip options, for which surcharge could be requested or deduction could be refunded. If all participants accept to pay a supplement, we can also offer to guarantee the departure of the initial trip with less people.

5.2 Events beyond our control is unusual and unforeseeable circumstances, the consequence of which neither we nor our suppliers could avoid, even with the exercise of all due care, examples of which are war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial dispute, natural or nuclear disaster, technical problems with transport including changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type for reasons beyond our control or that of our suppliers, congested airport, ports or train-station, epidemics, health risks, fire or severe weather conditions, level of water in rivers or similar events beyond our control. We shall not be held liable in any way for any of these possible occurrences or any consequences, which may arise as a result of these, including minor or major alterations to the original itinerary or even cancellation of the holiday. In the unlikely event that we become unable to provide a significant proportion of the services you have booked, we will make alternative arrangement for you at no extra charge.

Each participant must follow the advice and instructions given by our representatives, who can not be held liable for incidents, accidents or injury resulting from an unwise personal initiative.

Terres Nordiques – Explore Sweden can not be held responsible for the consequences of the following events: Lost or stolen transport tickets which can not be duplicated (such as airline tickets), failure to submit or  submission of outdated identity and/or health documents, or with a too short validity (identity card, passport, visa, vaccination certificate, ...) or not consistent with the information on your invoice - at police station, customs or check-in desks. In case of failure to check-in or in case of no-show at the meeting point, the full amount of the trip will be retained.

 

 

YOUR AGREEMENT WITH US

6.      Your contract

By asking us to confirm your booking, you are accepting on behalf of all persons travelling on this booking that the terms of this agreement, constitute the entire agreement between us with regard to your booking and your travel arrangements. Your contract with us shall be governed by and construed in accordance with the law of Sweden. You agree to submit to the exclusive jurisdiction of the National Board for Consumer Complaints (www.arn.se) over any claim or matter arising under or in connection with your contract with us. Damage claims against Terres Nordiques – Explore Sweden shall be limited to the value of the particular item in dispute. Any liability is limited to the full price paid for the tour. In all cases the company specifically excludes all liability for indirect, incidental or consequential loss or damage to property.

7.      If you change your booking

For any modification you wish to make once the booking has been confirmed by us, we will help you and try to accommodate your demand whenever possible. However, a 500 Sek/person administrative fee (only 200 Sek/pers depending on the length & the price of the trip as detailed in such programme) will be charged on top of any surcharge due to the change requested. In all cases, a written demand needs to be made by the person who signed the booking form. In case you send us an email, it’s only after we confirm reception of this email that your change is taken in account. Remember that insurances are not transferable and not refundable.

 

8.      Change in case of modification of size group for tailor-made trips.

The program price per person in SEK is based on the number of participants agreed at the moment of the booking confirmation for tailor-made groups and is therefore only valid for this number of guests. Should the number of guests decrease or increase, the total program price per person could be reviewed by Terres Nordiques and you will be informed within 24-48h after change has been requested. If the price increases, we will send you a new invoice to pay no later than 30 days before departure. If price decreases, we will refund the difference. However for any changes once the initial booking has been made, we will charge a 500 Sek/person administrative fee (only 200 Sek/pers depending on the length & the price of the trip as detailed on the invoice).

 

9.      If you cancel your booking

If you must cancel your reservation, cancellation charges may apply, depending on how long in advance you cancel the tour. You must send us a written cancellation, by post or by email. We do recommend you to send it by registered post. In that case the reception date will determine the cancellation charges. If you send it by email, the date we confirm reception of it will determine the cancellation fees. Your cancellation charges may be claimed only if your cancellation is provided in the clauses of your travel insurance contract and if we have received full payment for your trip.

You can also propose another person on condition that he or she meets the same requirements and we have not already started any bookings under your name. You are required to inform us between 30 and 15 days before departure by registered post or by email. Confirmation from us to your email is essential to consider this change as accepted.

 

The cancellation charges are expressed as a percentage of the total tour price. Theses charges are as follows:



 

Period before departure date

Cancellation charges in % of total booking price.

(Never less than 500 SEK (or 200 SEK whenever specified)

46 days or more

500 SEK

45 - 30 days

20%

29 - 21 days

50%

20 – 8 days

75%

7 - 0 days

100%

 


10.  Special cases:

  • If for any reason, a confirmed participant joins a tour after the departure date or leaves the tour before its completion, Terres Nordiques-Explore Sweden will not have to make any refund and will not be responsible for any additional expenses and costs engaged by the participant to reach or leave the trip.
  • Own arrangements: we are not responsible for any elements of your holiday that you have arranged yourself & which is not included in our package as detailed in our confirmation.

 

11.  Insurance

A good travel insurance is a condition of booking with us. You are required to provide details in the booking form or as soon as possible. We highly recommend purchasing a travel insurance for the following: trip cancellation, lost/stolen baggage, extended medical and evacuation costs. An unforeseen illness or unexpected event may require you to cancel your trip. The cost of medical and other treatment overseas can be high and we will not be able to assist in covering theses costs. You must ensure that the insurer is aware of the type of travel you are undertaking.

In case of cancellation under your insurance, your invoice needs to be fully paid before your file can be send to your insurance for any claim. We always do our best to send your file to your insurance as quickly as possible, but in any case we are responsible for decisions & delays from your travel insurance. Insurances are not refundable.

 

12.  Consumer Protection

We carry full liability insurance and Travel Guarantee (Act 1972:204) lodge with the Swedish legal, Financial and Administrative Services Agency of Sweden – Kammarkollegiet – www.kammarkollogiet/english/travel-guarantees.se . In the unlikely event of insolvency this travel guarantee will cover any money you have paid to us for an advance booking.

 

13.  Risk and Health

All passengers must be fit to travel at the time of booking and expect to still be so at the time of travel. Many, but not all, of our trips may not be suitable for people with certain disabilities and medical conditions. Please ask us if in any doubt. In any case, if any client suffers from any disability or medical condition which may affect the running of the holiday, they must provide us with full details before the balance is due. We reserve the right to cancel a booking and impose the appropriate cancellation charges if such details are not provided. We further reserve the right to decline any booking whenever we feel unable to accommodate the particular needs of a particular client on that trip. Health advice is available at www.doh.gov.uk/traveladvice.

 

14.  Conduct before and while travelling

It is a condition of your participation in one of our trip that you agree to accept the authority of any decisions of our employees, local guides and tour leaders whilst on a trip with us. If in the opinion of such person your health or conduct at any time, before or after departure, appears likely to endanger the safe, comfortable or happy progress of a trip, you may be excluded from all or part of the tour. We reserve the right to refuse to accept you as a customer or continue dealing with you if your behaviour is disruptive or affects other travellers or is threatening or abusive towards our staff, employee or guide, on the telephone, in writing or in person. You acknowledge that the nature of travel is adventurous and that as such tours may involve a significant amount of personal risk. These include, injury, disease, loss or damage to property, inconvenience and discomfort.

The decisions of our guide on tour shall at all times be final and binding. The client must at all times respect the laws, customs, foreign exchange and drug regulations of the visited country, as well as the internal regulations of the tour. If your behavior goes in any contravention of the above or is a nuisance to the group, the guide may order you to leave the tour. Any person excluded from a tour shall have no cause for complaint or refund.

 

15.  Travel Documents

It is the client’s sole responsibility to ensure that passports, visas, proof of vaccinations and any other required documentation are all in order for the trip. We cannot be held liable for any consequences, damages or claims if the client, prior to the starting date of the tour, does not attend correctly to his documentation and related matters. Advice for UK passport holders can be found at www.fco.gov.uk.

16.  Data and privacy Protection

Terres Nordiques store and use the personal data supplied by you as part of your booking form in order to fulfil the contract between you and us. By completing the booking form, you agree that Terres Nordiques pass your contact details to any third party connected with the organisation of the trip you have booked. This information will not be used for any other purposes nor be passed to any other parties. Please do inform us at the time of booking if you do not want us to use your information to give you some news about our company, products and offers. We handle personal data submitted to us in accordance with what is laid down in the Swedish acts of personal data (personuppgiftslagen SFS 1998:204) and electronic communication (lagen om electronisk kommunikation SFS 2003:389). Personal data includes your name, address, phone number and e-mail address.

Also we reserve the right to use any photographs and video taken during the tours for use in marketing or any other advertising material and the client hereby gives consent of such photographs to be used. If you do not agree, thanks to inform your guide, local guide during the trip.

 

17.  Our responsibility for your holiday

We will arrange for you to receive the services that make up the holiday that you choose and that we confirm. These services will be provided either directly by us or through independent suppliers contracted by us. We are responsible for making sure that each part of the holiday you book with us is provided as confirmed by us (or as changed and accepted by you). If we were unable to provide part of service as confirmed by us, we would do our utmost to replace them by equivalent. We may, when circumstances compel us to do so, substitute one transport by another, one hotel category to another, take a different route or cancel certain services. You cannot refuse without serious reasons and you will not be able to claim any compensation for such exceptional changes. We have taken all reasonable care to make sure that all the services confirmed by us, are provided by efficient and reputable businesses. These businesses should follow the local and national laws and regulations of the country where they are provided. However, some local standards may differ from those in your homeland. Acting as an intermediary between you and the service providers (carriers, hotel owners, charterers, local agencies, guide,...) Terres Nordiques-Explore Sweden responsibility should in any case be held instead of its providers own responsibility.

 

18.  If you have a complaint

If you have any problem during your holiday, please inform your local guide immediately who will endeavour to put things right quickly. If your complaint cannot be resolved locally, please follow this up within 14 days of your return home in writing to us, giving your original booking reference and all relevant information. It is unlikely that you will have a complaint that cannot be settled amicably.

We will do our best to deal with the matter to your satisfaction, but in the unlikely event that you are still not satisfied, you may refer the matter to arbitration to bring it to a speedy and acceptable conclusion.

 

 

 

General terms and conditions for package tours

by Konsumentverket (the Swedish Consumer Agency)

www.konsumentverket.se

Translated from "Allmänna villkor för paketresor"

 

 

The General Terms and Conditions and Special Terms and Conditons and the information on Terres Nordiques - Explore Sweden homepage regulate the contract between the traveller and Terres Nordiques – Explore Sweden. The General Travel Terms and Conditions have been adopted in agreement with Konsumentverket (the Swedish Consumer Agency) in Sweden. In those cases where the general and specific conditions are in dispute, the specific conditions will apply.

 

You should read the general Terms and Conditions for Terres Nordiques – Explore Sweden (below) and then read our Special Terms and Conditions.

 

1.      The agreement

1.1 The arranger is responsible to the traveller for what the latter is entitled to demand as a consequence of the agreement. This responsibility also applies to work to be carried out by a party other than the arranger. If the dealer is a party to the agreement, he will be responsible to the traveller in the same way as the arranger.

1.2 Details in the arranger’s catalogues and brochures are binding for this party. However, arrangers may amend details in catalogues or brochures before agreements have been entered into. However, this may be used only if the arranger has expressly given notification of this in the catalogue or brochure, and if the traveller is clearly informed of the amendments.

1.3 The arranger must keep the traveller informed of issues of importance to the traveller which are connected with the agreement.

1.4 Connecting trips or special arrangements will be included in the agreement only if they are sold or marketed together with the main arrangement for a joint price, or for separate prices linked to one another.

1.5 The agreement will be binding for the parties when the arranger has confirmed in writing the traveller’s order and the traveller has paid the agreed application fee within an agreed time according to the instructions of the arranger. The arranger must confirm the traveller’s order without delay.

 

2.      Payment of the price of the trip

2.1 The traveller must pay the price of the trip by the time specified in the agreement at the latest.

2.2 The arranger may not demand final payment of the price of the trip earlier than 40 days prior to departure, unless otherwise specifically agreed.

2.3 The arranger may collect an initial part-payment (application fee) in connection with the confirmation. This application fee must be reasonable in relation to the price of the trip and the circumstances in general.

2.4 If the traveller fails to pay the price of the trip in accordance with the agreement, the arranger will be entitled to cancel the agreement and keep the application fee by way of compensation, unless this is unreasonable.

 

3.      The traveller’s right to cancel the trip

3.1 The traveller is entitled to cancel the trip as follows.

  • When the price of the trip is established, the amount paid by the traveller for cancellation insurance shall not be included in the price of the trip.
  • The cancellation fee will always be a minimum of SEK 200 per traveller.

3.1.1 Upon cancellation earlier than 30 days prior to departure, the traveller must pay 5 % of the price of the trip.

3.1.2 Upon cancellation later than 30 days but earlier than 14 days prior to departure, the traveller must pay 15 % of the price of the trip.

3.1.3 Upon cancellation later than 14 days but earlier than 24 hours prior to departure, the traveller must pay 50 % of the price of the trip.

3.1.4 If cancellation takes place within 24 hours of departure, the traveller must pay the entire price of the trip.

3.1.5 In the case of what are known as car package tours (trips with travellers’ own cars, ferry transport and accommodation in a cottage or apartment), the traveller must pay the entire price of the trip upon cancellation later than 30 days prior to departure. Item 3.1.1 will apply if cancellation is made prior to this.


3.2 Travellers who have entered into agreements on cancellation insurance will be entitled to cancel their trips in accordance with the following.
- When the price of the trip is established, the amount paid by the traveller for cancellation insurance shall not be included in the price of the trip.

  • In the event of cancellation in accordance with item 3.2, the traveller will not be entitled to get back what he has paid for the cancellation insurance.

3.2.1 If the traveller has cancellation insurance, the trip may, in cases as specified in items 3.2.2 – 3.2.4, be cancelled at no cost other than the service charge specified in the arranger’s catalogue or brochure. This service charge may amount to no more than 5 % of the price of the trip, but no more than SEK 200.

3.2.2 Cancellation may take place if the traveller or his/her husband/wife/cohabiting partner, a close relative of the traveller or his/her husband/wife/cohabiting partner or sibling or a person with whom the traveller has jointly ordered the trip is affected by a serious illness or worsening of an illness or has an accident prior to departure but after the agreement has become binding for the traveller in accordance with item 1.5 and this illness/accident is such that the traveller cannot reasonably travel.

3.2.3 Cancellation may take place if the traveller is affected by another incident once the agreement has become binding in accordance with item 1.5 and if this incident has such far-reaching effects for the traveller that it is not reasonable to demand that he travel. It shall not have been possible for the traveller to have been able to influence the incident, nor to have been aware of it, nor should he have been aware of this when the trip was ordered. A fire in the traveller’s own home is one example of a far-reaching incident of this type.

3.2.4 Cancellation may take place if a person with whom the traveller has jointly ordered the trip cancels his/her trip by virtue of items 3.2.2 or 3.2.3 and it is unreasonable for the traveller to travel without the company of the other person.

3.2.5 Any traveller who has agreed on shared accommodation with another traveller/other travellers who has/have cancelled their trip by virtue of items 3.2.2 – 3.2.4 must receive accommodation of the same standard at no extra cost which in accordance with the agreement is in an agreed or equivalent hotel/facility, in a room/apartment which is suitable in size for the remaining number of travellers. If no such accommodation can be provided, accommodation must be provided in accordance with the agreement at no further cost to the traveller.

3.2.6 The traveller must cancel the trip as soon as possible once the reason for the cancellation has arisen. The reason for the cancellation must be verified in a reliable manner by means of a doctor’s certificate and/or relationship certificate.

3.3 Cancellation must take place in the manner specified in the catalogue, brochure or travel documents.

3.4 After cancellation, any amount owing to the traveller in accordance with the above will be refunded without delay, but within 14 days of the cancellation at the latest.

 

4.      The traveller’s right to transfer the agreement

4.1 The traveller may transfer the agreement to someone who meets all conditions to be permitted to take part in the trip. Such conditions may, for example, include a transport company or other party engaged by the arranger in accordance with applicable rules approving the change of traveller. The traveller must notify the arranger or dealer of the transfer within a reasonable time prior to departure.

4.2 Once the agreement has been transferred, the transferring party and the acquiring party will be jointly liable to the arranger or dealer for the amount remaining to pay for the trip and for extra costs, but no more than SEK 200, which may arise on account of the transfer.

 

5.      Amendments made by the arranger prior to departure, and cancellation of the trip

5.1    The rights of the arranger to amend the terms of the agreement. The arranger may amend the terms of the agreement to the detriment of the traveller only if it is stated clearly in the agreement that this may take place.

5.2    The traveller’s right to withdraw from the agreement The traveller may withdraw from the agreement if the arranger explains that he will not be doing what he undertook to do and the breach of agreement is of great significance to the traveller. The traveller may also withdraw from the agreement if the terms of the agreement are amended considerably to his detriment.
If the arranger intends to breach the agreement or if he wishes to amend the terms of the agreement, he must notify the traveller as soon as possible and upon doing so pass on information on the latter’s right to withdraw from the agreement in accordance with the first paragraph.
The traveller must notify the arranger or dealer within a reasonable time if he wishes to withdraw from the agreement. If he does not do so, he will lose his right to withdraw from the agreement.

5.3    The traveller’s right to a substitute trip If the traveller withdraws from the agreement in accordance with item 5.2, he will be entitled to another package tour which is of equivalent or better quality, if the arranger or dealer is able to offer this. If the traveller accepts a worse substitute trip, he will be entitled to reimbursement of the price difference.
If the traveller waives his right to a substitute trip, or if it is not possible to offer such a trip, he must receive back what he has paid in accordance with the agreement as soon as possible.
The regulations in the first and second paragraphs will also apply if the arranger cancels the trip without the traveller being to blame for this.

5.4    The traveller’s right to compensation, the arranger’s cancellation of the trip In such cases as are referred to in item 5.3, the traveller will be entitled to compensation from the arranger, where reasonable.
The right to compensation due to cancellation of the trip by the arranger will not apply if the arranger demonstrates:
1.    that fewer people than a minimum number specified in the agreement have registered for the trip and the traveller has been notified in writing 14 days prior to departure at the latest that the trip has been cancelled (in the case of trips no more than 5 days long, the traveller must be notified 10 days prior to departure at the latest), or
2.    that it has not been possible to run the trip on account of an obstacle beyond the control of the arranger which he could not reasonably have been expected to anticipate when the agreement was entered into and the consequences of which he could not reasonably have avoided or surmounted.
If cancellation of the trip is due to someone engaged by the arranger, the arranger will be exempt from claims for compensation in accordance with the first paragraph 2 only if the party whom he has engaged would also be exempt in accordance with this regulation. The same is true if the reason is attributable to another party at an earlier stage.

5.5.    Amendment of the price If costs for the arranger increase once the agreement in accordance with 1.5 above has become binding for the parties, the arranger may raise the price of the trip by an amount equivalent to the cost increases if these are due to:
1.    changes to transport costs
2.    changes to taxes, duties or fees relating to services included in the trip, or
3.    changes in exchange rates which affect the arranger’s costs as regards the trip.
    The price may be increased by an amount equivalent to the traveller’s share of the cost increase which affects the arranger for execution of the agreement, provided that this cost increase is of a type such as that specified in 1 – 3 above in this item. If, for example, a fee in accordance with item 2 above increases by SEK 100 for every traveller, the price may be increased by the same amount. If the traveller so requests, the travel arranger will be obliged to describe how the price increase was calculated.
The right to increase prices in accordance with 1 and 3 above will exist only if the cost increase is in excess of SEK 60.
The price may not be increased during the last 20 days prior to the agreed departure day. The arranger must inform the traveller of the price changes as soon as possible.
The price of the trip must be reduced if the arranger’s costs are reduced earlier than 20 days prior to the agreed departure day for the same reasons as specified above. In the event of a cost reduction in accordance with 1 and 3 above, the price must be reduced only if the cost reduction is in excess of SEK 60.

5.6 The arranger’s and the traveller’s right to withdraw from the agreement in the event of radical incidents, etc.
Both the arranger and the traveller are entitled to withdraw from the agreement if, once the agreement has become binding for the parties in accordance with item 1.5, there is a disaster, military operation, general strike or other radical incident at or in the vicinity of the destination or along the planned route which significantly affects the running of the trip or the conditions at the destination at the time when the trip is to be held.
Expert Swedish or international authorities must be consulted in order to determine whether the incident is of a serious nature such as is specified above.

 

6.      Amendments made by the arranger after departure, problems and shortcomings

6.1    Services not provided. If, after departure, a significant proportion of the agreed services cannot be provided, the arranger must organise appropriate substitute arrangements at no extra cost to the traveller.
If substitute arrangements cannot be organised, or if the traveller rejects such arrangements for acceptable reasons, the arranger must, where reasonable, provide equivalent transport back to the place of departure or to another location approved by the traveller at no extra cost to the traveller. If an amendment to the agreement in accordance with the first or second paragraph impairs conditions for the traveller, he will, where reasonable, be entitled to a discount and compensation.

6.2    Other problems and shortcomings In the event of problems with the agreed services other that those such as are described in 6.1, the traveller will be entitled to compensation unless the problem is due to him.
The traveller will not be entitled to compensation if the arranger demonstrates that the problem is due to an obstacle beyond the control of the arranger which the latter could not reasonably have been expected to anticipate when the agreement was entered into and the consequences of which the latter could not reasonably have avoided or surmounted.
If the problem is due to someone engaged by the arranger, the arranger will be exempt from indemnity liability in accordance with the second paragraph if the party whom he has engaged would also be exempt in accordance with this regulation. The same is true if the problem is due to another party at an earlier stage.
In the event of problems which are due to circumstances described in the second or third paragraph, the arranger must immediately provide the traveller with the help required.

6.3    The extent of the damages. Compensation in accordance with these terms, apart from compensation for damage to wealth, will include compensation for personal injury or damage to property.
Compensation for damage/injury covered by the regulations of sjölagen (1994:1009, the Maritime Act), luftfartslagen (1957:297, the Aviation Act), järnvägstrafiklagen (1985:192, the Act on Carriage by Rail) or lagen om internationell järnvägstrafik (1985:193, the Act on International Carriage by Rail) will be paid in accordance with the said laws as they stand at the time the damage/injury occurred instead of in accordance with these terms. However, the arranger will always be liable to compensate the traveller for what the latter is entitled to claim in accordance with the said acts.
It is the responsibility of the traveller to limit the damage to the greatest possible extent.

 

7.      Complaints and rectification

7.1 The traveller may not invoke faults in what he is entitled to claim as a consequence of the agreement unless he notifies the arranger or dealer of the fault within a reasonable time after having noticed or after he should have noticed the fault. This should take place at the destination if possible.

7.2 Without prejudice to 7.1, the traveller may invoke faults if the arranger or dealer has acted with gross negligence or contrary to faith and honour.

7.3 If the traveller lodges complaints, which are not unjustified, the arranger or his local representative must immediately implement action to find an appropriate solution.

 

8.      Responsibilities of the traveller during the trip

8.1    The arranger’s instructions,... The traveller is obliged to comply with the instructions for the running of the trip given by the guide or by another person engaged by the arranger. The traveller is obliged to respect the regulations, which apply to the trip and to transport, hotels, etc. and behave in such a way as not to disturb fellow travellers or others. If the traveller infringes this regulation considerably, the arranger may cancel the agreement.

8.2    The traveller’s responsibility for damage. The traveller will be responsible for any loss which he causes to the arranger due to neglect, for example by failing to comply with instructions given or regulations.
It is the responsibility of the traveller to compensate for damage with a legal foundation in respect of anyone engaged by the arranger to help run the trip.

8.3    Passports, visas, health regulations... Before an agreement is entered into, the arranger or dealer must inform the traveller in an appropriate manner of such health regulations which will be applicable during the trip and, where of significance to the traveller, of the regulations in terms of passports and visas for citizens of states within the European Economic Area. However, the traveller himself will be responsible for undertaking the requisite formalities for the completion of the trip, such as the holding of a valid passport, visa, vaccinations and insurance. The traveller himself will be responsible for all costs arising due to shortcomings in the said formalities, such as transport home as a consequence of failing to hold a passport, unless these shortcomings have been caused by incorrect information being supplied by the arranger or dealer.

8.4    Deviation from the arrangement. Any traveller who deviates from the arrangement once the trip has commenced will be obliged to notify the arranger or his representative of this. The traveller must contact the arranger at the latest 24 hours prior to the return time specified by the arranger in order to check details on the trip home.

 

9.      Resolution of disputes

The parties should attempt to resolve disputes relating to the interpretation or application of the agreement by means of negotiation. If the parties are unable to agree, the dispute may be reviewed by Allmänna reklamationsnämnden, the National Board for Consumer Complaints, or by an ordinary court of law.

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